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Wednesday, January 11, 2012
Work was good this week "What OS do you use?" "Internet
Explorer." "No, I mean the Operating System." "Internet Explorer." At this point,
I decided to ask the browser, in hopes he'd tell me the OS. "What browser do you use?"
"Ask Jeeves."------- - Tech Support:
"And how often does this happen?"
- Customer: "Well, it doesn't happen all
the time, but when it happens, it happens constantly."
-------
------- "but it was working yesterday."
Sure it was, until something changed. "Oh
well i didn't do anything." So what's the problem? "I have no internet, says page can't be displayed, but I can get email" ------- ------- Customer:
"I've just done a new Word document, saved it, then accidentally deleted it. Is there anything you can do to get it back?" Tech Support: "Sorry, no, the
backup isn't run until night time." ---------
- Me:
"Okay, when did you lose the document?"
- User: "I don't know. I wrote it
about a year or so ago."
- Me: "When did you write it?"
- User:
"I don't know."
- Me: "Was the document deleted?"
- User:
"I don't think so. It's on the server somewhere."
- Me: "Which network
drive did you save it to?"
- User: "I don't know."
- Me:
"Well, what is the name of the document?"
- User: "I don't know. It was too long ago!"
- Me: "Can you tell me what client it referred to?"
- User:
"No."
- Me: "Ummm, well, there are several hundred thousand documents on
the servers, so unless we have some more information about the document, it's going to be tough to find."
- User: "But, can't you just restore it from the backup? I really need this document!"
- Me: "What kind of document was it?"
- User: "It was a fax, and I don't want to have to type it again!"
--------- - Tech
Support: "Do you have a valid backup?"
- Customer: "Yes, of course."
- Tech Support: "When you came this morning, was anything printed out on the printer?"
- Customer: "Yes."
- Tech Support: "And what did it
say?"
- Customer: "Just like it says every day"
- Tech
Support: "Would you mind reading that off to me?"
- Customer: "Error XX: Backup Operation Failed."
I got called to the office of a co-worker
(let's call him Joe User) to help him figure out his username (he knew his password). - Me:
"Your username is 'Joe User'."
- Him: "Unacceptable! How much am I supposed
to remember? I can only remember a certain number of things."
- Me: "Wouldn't
one of those things be your name?"
- Him: "I guess I'll have to write it down."
---------- - Tech
Support: "All right. Now click 'OK'."
- Customer: "Click 'OK'?"
- Tech Support: "Yes, click 'OK'."
- Customer: "Click
'OK'?"
- Tech Support: "That's right. Click 'OK'."
- Customer:
"So I click 'OK', right?"
- Tech Support: "Right. Click 'OK'."
Pause. - Customer: "I clicked 'Cancel'."
- Tech Support: "YOU CLICKED 'CANCEL'???"
- Customer:
"That's what I was supposed to do, right?"
- Tech Support: "No, you were
supposed to click 'OK'."
- Customer: "I thought you said to click 'Cancel'."
- Tech Support: "NO. I said to click 'OK'."
- Customer:
"Oh."
- Tech Support: "Now we have to start over."
- Customer:
"Why?"
- Tech Support: "Because you clicked 'Cancel'."
- Customer: "Wasn't I supposed to click 'Cancel'?"
- Tech Support:
"No. Forget that. Let's start from the top."
- Customer: "Ok."
I spent the next fifteen minutes re-constructing the carefully crafted setup for this lady's unique computer. - Tech Support: "All right. Now, are you ready to click 'OK'?"
- Customer:
"Yes."
- Tech Support: "Great. Now click 'OK'."
Pause.
And people wonder why my mouse pad has a target on it labeled "BANG HEAD HERE." ----------
Sunday, January 8, 2012
Flying Dickerson AirlinesWe have been making a few trips to Pendleton,
to get some IT work done. This is from the last flight over with Pilot Dickerson. On the way home we got into a little turbulence
a few miles before the airport, but the pilot had everything under control. He did a great job, & the view was amazing!
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